Plugin / hi.guru WebMessage
hi.guru
Description
Description
With technology having evolved significantly rapidly and with the enhancements made in AI, it has become a predominantly faster paced digital world we find ourselves in today. Customers these days are also becoming more tech savvy and equally expect a faster turnaround time when it comes to support, query resolution and online purchases. Customers are at the very heart of your business and introducing a conversation channel to your website will ensure they are attended to speedily and expertly.
Statistically research has suggested that the average response time for customer service requests on social media platforms is 10 hours. Response to Email queries is a staggering 12 hours.
With hi.guru WebMessage, your customers will be able to chat and get support within minutes. WebMessage enables you to have real-time conversations with your customers while they’re on your website.
Key Features of hi.guru WebMessage
- Mobile-friendly: Customer’s can start conversations with you from any mobile device or browser
- Welcome Assistant: Automated response support with ability to add routing option to customers that message and wait to be assisted
- Bot support: This channel allows for both hi.guru and third-party chat-bot support to be added into the customers’ conversations.
- Quick Response: Allows for quick response options for the customer to select when talking to a bot
- Customer Resolve: Allows the customer to select weather they are happy with how they have been assisted with their conversation before resolving or closing it
- Rich Media exchange: Allows the customer and business the ability to exchange image/video/PDFs and other file types to richen the conversation and experience
- Analytics and History: Monitor visitor engagement through your Website and access full history of all past conversations and information through the hi.guru dashboard
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