Plugin / Re:amaze Helpdesk & Live Chat

Description

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

• Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
• All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
• Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
• Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
• Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
• Send automated Customer Satisfaction Surveys and keep track of your service quality.
• View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.

The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses

Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.

Detailed Features

Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.

• See order details, histories, and lifetime value
• See recent activity, and customers’ screens
• See shipping and fulfillment
• Set order status
• Process refunds and cancellations
• Edit customer and order notes

Boost Engagement, Conversions, and Sales

Add a live chat customer service experience to your storefront to engage customers.

• Fully customizable livechat support to match your brand
• Minimal coding required
• SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

• Send call-to-actions, discounts, and promotions via live chat
• Ask for reviews automatically after a purchase
• Up-sell relevant products at checkout
• Prevent shopping cart abandonment

Reduce Customer Service Volume By 40%

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

• Hello Bot can automatically greet customers
• FAQ Bot can reply with FAQ articles for faster customer support
• Order Bot can answer order questions
• Chatbot builder (coming soon)
• Create workflows for advanced chat support scenarios

Perfect For Self Service

• FAQ and knowledge base management
• Powerful article editor
• Optimized for SEO
• Show your FAQ in live chat
• Embeddable

Give Agents Full Customer Service Clarity

• Powerful Live Dashboard for customer support, sales, and marketing
• See customer activity and location
• Send 1-on-1 chat messages and optimize sales
• See customer screens and co-browse using Peek!

Create Happy Customers

Schedule satisfaction surveys after customer service emails or chats have been addressed.

• Available for email and live chat tickets
• Customers can rate your customer support quality
• Get additional feedback for you to review
• Detailed reporting for support tickets

Better Teamwork

Customer support teams are more efficient when using Re:amaze.

• CRM and segmentation
• Internal notes
• Team activity sharing
• Response templates
• Office hours
• Autoresponders
• Email templates
• iOS and Android mobile apps

Mobile Apps Available

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

• iOS – Get iOS App
• Android – Get Android App