Plugin / Best Customer Customer Service Software & Support Ticket System for WordPress
eMarket Design
Description
Description
LIVE DEMO SITE
WP Ticket Starter Demo Site
Powerful | Easy to use | Beautiful
Every business needs a Customer Service Software & Support Ticket System to attract and retain customers.
WP Ticket is a powerful yet easy to use help desk software to build and maintain better customer relationships.
Introduction Video to get you started
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Enterprise grade Customer Service Software & Support Ticket System Features
- Assign roles to your customer support staff
- Customer support client area
- Create unlimited number of customer support staff
- Extend your customer support with custom fields
- Easy support ticket attachments
- Protect your customer support from spam
- Customize your customer support form
- Fully responsive customer support system
- Central location for all your customer support tickets and agents
- Frontend ticket and support agent profile editor – simplify ticket processing for non-technical agents, eliminate the need to access WordPress dashboard. – Premium feature (Included in Ent only)
- Restrict access to and editing of specific fields on a user role basis – decide which ticket fields agents, managers view and edit or view-able by customers. – Premium feature (Included in Ent only)
- Allow multiple agents work on the same ticket for faster resolutions – Premium feature (included both Pro and Ent)
- Workflow: Automate what’s going to happen to support tickets when a certain period of time has passed – Premium feature (Included in Ent only)
- Workflow: Automate what’s going to happen when a support ticket is created or updated – Premium feature (Included in Ent only)
- Assign tickets to agent departments – Premium feature (included both Pro and Ent)
- Easy to use, powerful helpdesk permission system – Premium feature (included both Pro and Ent)
- Customer support ticket and agent summary views – Premium feature (included both Pro and Ent)
- Realtime support staff performance reports – Premium feature (Included in Ent only)
- Relate customer support tickets to each other – Premium feature (Included in Ent only)
- Powerful to-do lists for customer support agents – Premium feature (Included in Ent only)
- Create powerful custom support system reports – Premium feature
- Powerful, realtime customer service charts and graphs – Premium feature
- Display recent support tickets and comments on your sidebar – Premium feature (included both Pro and Ent)
- Powerful tools to customize your helpdesk – Premium feature (included both Pro and Ent)
- Fast and easy search for customer support tickets – Premium feature (included both Pro and Ent)
- Fast replies to customer support requests – Premium feature (included both Pro and Ent)
- Group customer support tickets – Premium feature (included both Pro and Ent)
- Perfect Helpdesk with fully customizable email notifications – Premium feature (included both Pro and Ent)
- Sync customer support staff list with Microsoft Active Directory/LDAP servers – Add-on
- Learn which products cause most customer support requests using Easy Digital Downloads Addon – Add-on
- Learn which products cause most customer support requests using WooCommerce Addon – Add-on
- Grow your MailChimp list through customer support tickets – Add-on
- Fast replies to common customer support requests with canned responses – Add-on (Included in Ent only)
- Accept support tickets from incoming emails – Add-on (Included in Ent only)
- Import/export addon to migrate from other customer support systems – Add-on (included both Pro and Ent)
- Advanced smart search for customer support tickets and agents – Add-on (included both Pro and Ent)
PLUGIN LINKS
* WP Ticket Starter Demo Site
* WP Ticket Starter Documentation
* WP Ticket Professional Demo Site
* WP Ticket Professional Documentation
* WP Ticket Professional Changes
* WP Ticket Enterprise Demo Site
* WP Ticket Enterprise Documentation
* WP Ticket Enterprise Changes
This plugin’s code was generated by WP App Studio Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using WP App Studio plugin and sell its designs by becoming a SellDev author
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The plugin hasn't been transalated in any language other than English.
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