Plugin / Catchers Helpdesk and Ticket system for Support

Changelog

Version 2.6.7 – 16 January 2019

• Fixed a bug with ReCaptcha on the multiple forms for one page
• Fixed a bug with email notifications
• Fixed a bug with default value for Help Catcher.

Version 2.6.6 – 7 December 2018

• Added Easy Digital Downloads add-0n support
• Changed rights to edit category, tags, replies and customs forms.
• Fixed a bug with GDPR field validation for the Pop-Up Contact form.

Version 2.6.5 – 16 November 2018

• Deleted Visual mode for GDPR label (for Help Catcher)
• Change the visualization of “Open ticket” button for the WooCommerce page: My account
• Added new Language: Hebrew

Version 2.6.4 – 16 August 2018

• Added new feature: add order when agent create a ticket from WP admin area
• Added new button (Open ticket) in the WooCommerce zone (My tickets).
• Changed name of support tickets in the WooCommerce zone (My tickets).
• Added email notification in case of agent answer from the public ticket page.
• Fixed a conflict with the MailPoet

Version 2.6.3 – 27 June 2018

• Added new WP tools for editing and deleting of personal data (GDPR)
• Improved Excerpt View for tickets list
• Fixed a bug with Checkbox custom field visualization ( tickets list).

Version 2.6.2 – 16 May 2018

• Fixed a bug with meta box visualization on the ticket page
• Fixed a bug with emails leaving on the server for POP3

Version 2.6.1 – 2 April 2018

• Fixed a bug with attachment restriction in case of email piping.
• Fixed a bug with Knowledge Base Articles visualisation

Version 2.6.0 – 26 March 2018

• Added new feature: assign the “Helpdesk client” role to a new user( send the first request).
• Added new feature: to show the initial message (for message and reply).
• Added new feature: “Leave a copy of e-mail on the server” (for IMAP protocol).
• Added new feature: Tags filter
• Fixed a bug with “acf-input”
• Fixed a bug with manager assignee after user deletion.

Version 2.5.0 – 5 February 2018

• Fixed a bug in the domain (txt format). Add changes to the POT file.
• Added improvements to a helpdesk manager role
• Added changes to filtering ticket’s content and replies
• Fixed an error with downloading attached file for the windows platforms.
• Fixed a bug with select 2 conflict

Version 2.4.2 – 30 October 2017

• Change ticket list view (add contact’s tickets) 
• Fix tickets indicator (red badge) for non-helpdesk agents
• Add new feature: Fetching email without topic
• Incoming email settings improvements (additional notes about error)  
• Improved logic of notifications for non-assigned tickets

Version 2.4.1 – 5 September 2017

• Add new ticket status: Pending (means that ticket received but not done)
• Added new logic of adding ticket comments 
• Fixed bug with activities for grouped elements
• Fixed bug with ticket visualisation 
• Fixed bug with imported emails (replies) 
• Fixed bug with cron disappearing (email import from server) 
• New Pro version created (set of add-ons) 
• Attention current users! Please write us via official channel (https://mycatchers.com/support/) to set up all necessary add-ons for Free.

Version 2.4.0 – 25 July 2017

• Fixed bug with resending links: wp-admin, wp-login
• Fixed conflict issue with another plugin: Wp-email template
• Fixed conflict issue with another plugin: Yoast SEO
• Ticket’s view optimisation for e-mail fetching
• Fixed bug with double message (ticket) sending
• High load plugin optimisation (more than 30 000 tickets per agent)

Version 2.3.1 – 16 May 2017

• Fixed bug with saving agent notifications
• Fixed bug with textdomain
• Add new updater for Pro-version.

Version 2.3.0 – 13 April 2017

• New Add-on – Woo Commerce Integration
• Add new feature: Option to set required fields for tags and categories
• Fixed bug with ticket’s statuses view
• Fixed bug with website load speed issue

Version 2.2.11 – 21 March 2017

• Add invisible reCaptcha on the contact form
• Fixed conflict with old version Select2 library
• Fixed error with the Data type custom field

Version 2.2.10 – 1 March 2017

• Fixed bug with redundant requests
• Fixed bug with wrong email encoding
• Fixed bug with reCaptcha view
• Fixed bug with getting files from e-mail app.
• Add new languages: Brazilian Portuguese, Dutch
• Fixed conflict with Woocomposer
• Change of ticket creating pattern.
• Change of e-mail validation process.

Version 2.2.9 – 11 January 2017

• Added Pro-version Updater (via WordPress admin panel)
• Added new group of languages (Italian, Arabian, Persian, Spanish, French)
• Added new .pot file for translation

Version 2.2.8 – 30 November 2016

• Add new .pot file for translation
• Fixed a bug with getting ticket via e-mail

Version 2.2.7 – 28 November 2016

• Fix bug with the login link
• Add new feature: Custom fieds (PRO)
• Add new feature: Contact form constructor (PRO)

Version 2.2.6 – 31 October 2016

• Add new feature: Create new ticket by Helpdesk manager (Pro-version)
• Add new option for searching tickets by e-mail address
• Updated *Pot file
• Fixed a bug with tickets deleting
• Fixed a bug with “Reply to” field

Version 2.2.5 – 4 October 2016

• Fixed js-conflict on the post editing page
• Fixed a bug with removing plugin settings menu
• Add information on the plugin description page

Version 2.2.4 – 20 September 2016

• German language added
• Russian language added
• Button color setting improved (Help Catcher)
• Remove old plugin archive from upload folder
• Improved attachment downloading

Version 2.2.3 – 30 August 2016

• Added own function apache_request_headers for PHP < 5.4.0
• Removed new user create notification (ticket author )
• Fixed SMTP e-mail settings error
• Removed user pages deleting after plugin deactivating
• Fixed e-mail fetching bug for Office365
• Fixed wrong protocol bug for embed contact form (Help Catcher)

Version 2.2.2 – 23 August 2016

• Fixed bug during loading attachment file;
• Improved settings page for HelpCatcher;
• Improved plugin’s welcome page and settings pages;

Version 2.2.1 – 19 July 2016

• New feature: E-mail notifications tracking
• Improved tickets preview style and replies color coding scheme
• Improved e-mail templates for better quoting compatibility

Version 2.1.3 – 21 June 2016

• Fixed a bug with tickets archive
• Fixed a bug in replies metabox
• Fixed a bug with port on Incoming mail settings tab

Version 2.1.2 – 31 May 2016

• Fixed a bug with new user creation
• Fixed a bug with agent list caching
• Add new option with custom user taxonomy

Version 2.1.1 – 10 May 2016

• WordPress 3.6 compatibility
• Fixed a bug with color settings for Help Catcher
• Fixed a bug with macros on General settings tab

Version 2.1.0 – 26 April 2016

• Add new option with category filter on tickets list
• Add new option: Auto-add default assignee of ticket category
• Add new option with mail fetching rejection
• Fixed a bug with footer orientation

Version 2.0.2 – 19 April 2016

• Add new feature for Help Catcher: unlimited integration with sites via source code
• Fixed a styling issue on the Help Catcher form
• Some changes with method of creating temporary file (PHP settings)
• Fixed a styling issue on the Help Catcher form
• Correct tables and forms visualization in admin area

Version 2.0.1 – 30 March 2016

• Help Catcher – embed widget for web pages
• Macros support for autoreply
• Message footer template
• Styles cleanup
• Translation POT file cleanup
• Minor mail setting fixes
• CC field in conversation feed
• Old PHP version fixes

Version 2.0.0 – 15 March 2016

• Saved replies with macros
• Conversation feed filtering
• Forwarding
• Cc and Bcc fields
• Private notes
• Ticket ID and status badge in title
• Reply UI cleanup
• Fixed SSL/TSL for email fetching
• Fixed “Wrong email” error in “Add new contact”

Version 1.0.6 – 2 March 2016

• Minor bug fixes and stability improvements

Version 1.0.0 – 28 January 2016

• Initial release