Plugin / Gravity Forms Zendesk

CRM Perks.



Gravity Forms Zendesk Add-on automatically sends form submissions to Zendesk when someone submits a form. You can create a ticket or Contact in Zendesk. Learn more at

Zendesk Gravity Forms Setup

  • Go to Forms -> Settings -> Zendesk then add new account.
  • Go to Forms -> select any form -> Settings -> Zendesk then create new feed.
  • Map required Zendesk fields to Gravity Forms form fields.
  • Send your test entry to Zendesk.
  • Go to Forms -> select any form -> Settings -> Zendesk Logs and verify previously sent entries.

Connect zendesk account

Connect any gravity forms to Zendesk account by simply entering API key. Additionally, you can connect multiple zendesk accounts.

Mapping Zendesk fields

Simply select any Zendesk object(Contact, Ticket etc) then map gravity forms form fields to Zendesk object fields.

Manually send entries to Zendesk

Automatically Send gravity forms entries to Zendesk when user submits form. Also , you can manually send gravity forms submissions to Zendesk.

Filter Zendesk Gravity Forms entries

Either send all gravity forms entries to Zendesk or filter entries sent to Zendesk based on user input. For example , only send that entry to Zendesk which contains work email address.

Zendesk Gravity Forms logs

View a detailed log of each gravity forms entry whether sent or not sent to Zendesk and easily resend gravity forms entry to Zendesk.

Send Data As Zendesk Ticket Notes

if a contact form has fields which can not be mapped to any Zendesk Ticket fields, So you can send such fields as Zendesk Ticket note.

Zendesk Error Reporting

If there is an error while sending an entry to Zendesk, an email containing the error details will be sent to the specified email address.

Create Or Update Contact in Zendesk

If a Ticket already exists in Zendesk, update it/add new reply otherwise create a new Ticket in Zendesk.

Premium Version Features.

Following features are available in premium version Gravity Forms Zendesk.

  • Custom fields particularly Phone Number fields fields.
  • Assign Tickets to Agents.
  • Zendesk Ticket Attachments.
  • Set Ticket Priority and Ticket Type.
  • when a user submit a form, you can save gclid, utm parameters and Geo location.
  • Lookup lead’s email and phone number using email or phone number lookup services when user submits a contact form.
  • 20+ premium addons

Need Zendesk Plugin for Woocommerce ?

We have Zendesk add-on for Woocommerce. Woocommerce Zendesk

Want to send Gravity Forms data to a different crms

We have Premium Gravity Forms add-ons for 20+ CRMs.View All CRM Extensions


1 reviews

Rating breakdown

Details Information



First Released

24 Apr, 2019

Total Downloads


Wordpress Version

3.8 or higher

Tested up to:


Require PHP Version:

5.3 or higher




The plugin hasn't been transalated in any language other than English.


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