Plugin / Mollom

Matthias Vandermaesen
Download from WordPress

Frequently Asked Questions (FAQ)

Sign up on Mollom.com. In your Site manager, register the site you want API keys for. Click “View keys” to see your public key and private key.
There are multiple possible causes with corresponding error messages; check whether the error message hints at the cause already. The most common issues: Invalid keys: The API keys were not copied correctly; try to copy and paste them again. Time offset: The local time of your server/operating system is incorrect and not synchronized with Coordinated Universal Time (UTC); consult your hosting provider or server operator to correct the server time (not timezone) and to enable an NTP daemon to keep it synchronized. Unable to reach Mollom: A firewall on your server/computer or infrastructure may block outbound HTTP requests to Mollom servers; consult your hosting provider or server operator to allow outbound HTTP requests to *.mollom.com. Try again later: The service might be undergoing temporary maintenance work for Mollom Free users; it should normally be back up after a few minutes.
Do not test Mollom without enabling the testing mode. Doing so would negatively affect your own author reputation across all sites in the Mollom network. To test Mollom: Enable the “Testing mode” option on the Mollom plugin settings page.Note: Ensure to read the difference in behavior. Log out or switch to a different user, and perform your tests. Disable the testing mode once you’re done with testing.
Do you see the link to Mollom’s privacy policy on the form? If not, then the form is not protected.Note: The privacy policy link can be toggled in the plugin settings.
Your theme does not use the comment_form() function (introduced in WordPress 3.0) to output the comment form. Ensure the comments.php file of your theme contains: Have a look at WordPress’ default Twenty Twelve theme to see how it is used.
Out of the box, the Mollom plugin allows to protect the WordPress comment form only. Built-in support for other WordPress core entity forms (users, posts) will follow soon. The Mollom plugin does not provide an API for other plugins and custom forms yet, but we’re happy to discuss your needs. If you’re interested, check the issue queue.
Whenever a post is not accepted, the error message contains a link that allows users to report the incident to Mollom support staff, which is able to investigate and resolve the situation.Note: False-positive reports are purposively not submitted to your own site, since actual spammers are trying to game Mollom by reporting their correctly blocked spam posts, too.
Deactivate, uninstall, and delete the old wp-mollom plugin (version 0.7.5 or older). Install the new Mollom plugin (version 2.0 or later). Re-enter your Mollom API keys. There is no automated upgrade path, because the plugin has been rewritten from scratch. Re-installing the new is a matter of minutes. We’re sorry for this one-time inconvenience.

Ratings

4.3
3 reviews

Rating breakdown

Details Information

Version

2.2

First Released

04 Jul, 2013

Total Downloads

6,078

Wordpress Version

3.1.0 or higher

Tested up to:

3.6.1

Require PHP Version:

-

Tags

comments content moderation social spam

Contributors

sun

Languages

The plugin hasn't been transalated in any language other than English.

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