Plugin / WooCommerce EU VAT Assistant

Aelia

Frequently Asked Questions (FAQ)

The EU VAT Assistant is a premium plugin, with all features included. It’s based on the same framework we use for our other premium products, such as the WooCommerce Currency Switcher, Prices by Country, Tax Display by Country, and it follows the same quality standards. It’s fully functional, without restrictions or limitations.
Yes. The EU VAT Assistant automatically validates the VAT number entered by the customer on the checkout page. When a valid VAT number is entered, the plugin informs WooCommerce that a VAT exemption should be applied.
Our solution relies on the official VIES service to validate VAT numbers. The EU VAT Assistant also includes several options to accept VAT numbers when the remote VIES service is unavailable or overloaded. Such options are disabled by default, and can be enabled in the plugin settings.
Such feature is provided by our Tax Display by Country plugin, which was released at the beginning of 2014. If you like the EU VAT Assistant, we invite you to purchase the Tax Display by Country as well, and enjoy the powerful features of a comprehensive tax compliance solution, at a small price. The revenue will also help us covering the maintenance costs of the EU VAT Assistant, allowing us to keep it 100% free (you won’t have to buy a “premium version” with us).
Our Tax Display by Country plugin includes such feature as well, using it is as simple as ticking a box.
We developed the EU VAT Assistant to be as accurate as possible, in order to help fulfil the requiremenets of the EU VAT MOSS regulations. As required by WordPress policies, we can’t guarantee legal compliance. Similarly, although our solution is flexible enough to cover scenarios that falls outside the EU VAT MOSS regulations (e.g. the sale of physical products), we can’t promise that it will cover all of them. That’s simply due to the presence of too many variables, which could introduce edge cases that our tests didn’t cover. Of course, if you spot a specific condition in which the EU VAT Assistant doesn’t seem to work as expected, please feel free to report any issue you might encounter, either via our contact form (premium support) or on the public forum (free support). We’re always happy to review each special cases, and see if we can support them in our solution.
Should you encounter any difficulties with this plugin, and need support, you have several options: Buy a support plan. You will receive top class, direct assistance from our team, who will troubleshoot your site and help you to make it work smoothly. We can also help you with installation, as well as analyse customisations and development of new features. Report the issue in the public Support section, above. We monitor that secion on a regular basis, and we will reply as soon as we can (usually within a couple of days). Posting the request there will also allow other users to see it, and they may be able to assist you.
Should you have any question about this product, please use the contact form on our site. We will deal with each enquiry as soon as possible. Important: we won’t be able to provide advice about taxation, accounting or legal matters of any kind.

Ratings

5
22 reviews

Rating breakdown

Details Information

Version

1.11.0.191108

First Released

26 Nov, 2017

Total Downloads

72,539

Wordpress Version

4.0 or higher

Tested up to:

5.3

Require PHP Version:

-

Tags

Contributors

Languages

The plugin hasn't been transalated in any language other than English.

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