Plugin / Awesome Support – WordPress HelpDesk & Support Plugin

Awesome Support Team
Download from WordPress

Frequently Asked Questions (FAQ)

Now you can read our post installation instructions or watch the installation videos
This can happen because old JS and CSS files are cached in your browser. On most browsers you can use the CTRL-F5 key on any Awesome Support page to force a full refresh.
This happens because new WordPress custom security capabilities were introduced in version 4.0.0 of Awesome Support. Read this FAQ on our site to learn how adjust your system for these new security items.
This is most likely a permalinks issue. What you need to do is log into your WordPress admin, go to Settings > Permalinks and hit the Save button. You don’t actually need to change anything, just hitting Save will refresh your permalinks structure, including the new ticket post type.
If you want to delete the plugin and all of its data, you need to go to the Advanced tab in the plugin settings and check the Delete Data option. Only then the data will be removed from the database during the uninstall process.
Normally, when a user registers through the plugin, he/she is given the role Support User. This role has special capabilities. If your users get the error message “You do not have the capacity to open a new ticket”, it means that they don’t have the special capabilities. This can happen when you install into an existing site and your users already have a role assigned. Here you have two choices: Change all your users’ role to Support User Give the role you want to use (eg. Subscriber) the special capabilities If you don’t know how to add new capabilities to a role, we suggest you use a plugin like User Role Manager and give the desired role the following capabilities: view_ticket create_ticket close_ticket reply_ticket attach_files Do not give your users more than those 5 capabilities, otherwise they could get administrative privileges.
If you need to disable the auto-assignment function and hence have all new tickets assigned to the default agent (set in the plugin general settings), you can add this constant in your theme’s functions.php file: define( 'WPAS_DISABLE_AUTO_ASSIGN', true );
If you have enabled multi-products support and want to make the “Product” field in the submission form mandatory, just add the following code snippet to your theme’s functions.php file: https://gist.github.com/julien731/a519956ce9c81542439c. Alternatively, if you don’t want to mess with code you can pick up our POWERPACK add-on where you can tick a box to turn this feature on.
By default, all tickets will be accessed through a URL of the type domain.com/ticket/my-ticket-title. If you wish to change the slug ticket to something else, let’s say help, so that your URLs look like domain.com/help/my-ticket-title, you need to add a constant in your theme’s functions.php file as follows: define( 'WPAS_SLUG', 'my_new_slug' );
There are several factors that can influence e-mail notifications delivery. Please read this article for details: https://getawesomesupport.com/email-notifications-awesome-support-wordpress/

Ratings

4.2
175 reviews

Rating breakdown

Details Information

Version

5.8.0

First Released

18 Dec, 2014

Total Downloads

195,402

Wordpress Version

4.0 or higher

Tested up to:

5.0.7

Require PHP Version:

-

Tags

helpdesk support Support Ticket ticket system tickets

Contributors

awesomesupport Julien Liabeuf rwkiii elindydotcom SiamKreative alaca

Languages

English (US) German Portuguese (Brazil)

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