Agent's view of the tickets list
Client view of the tickets list
Client view - ticket details
Basic settings page without any add-ons
Login and registration screen available as soon as the plugin is activated
Login/Registration screen with guest tickets add-on enabled
Agent's view when replying to a ticket.
Agent's view when replying to a ticket - with the custom fields tab showing the default custom fields.
Agent's view when replying to a ticket - with the basic time tracking fields shown.
A closer look at the reply area on a ticket when an agent is replying to a ticket
Create unlimited priorities with color coding
Create unlimited departments
Settings: Email alerts - setup header and footer
Settings: Email alerts - setup email addresses and templates for outgoing emails (6 templates available including submission confirmation, reply alert to agent, reply alert to client and close alerts and confirmations)
Settings: Color codes for status and labels
Settings: Basic (non-premium) Time-tracking
Settings: File upload
Settings: Some Advanced Settings
Settings: Registration Settings #1
Settings: Registration Settings #2
Settings: General #2
Settings: General #3
Settings: General #4
Settings: Product management and syncing including automatic syncing of WooCommerce and Easy Digital Downloads Products
Premium Addon: Report Widgets
Premium Addon: Report Widgets settings
Premium Addon: Gravity Forms Bridge - create completely customized ticket forms in Gravity Forms!
Premium Addon: Gravity Forms Bridge - map data from gravity forms to custom fields
Premium Addon: User friendly custom fields (Basic Field Settings #1)
Premium Addon: User friendly custom fields (Basic Field Settings #2)
Premium Addon: User friendly custom fields (Advanced Settings)
Premium Addon: FAQ List
Premium Addon: FAQ - agent view while responding to a ticket and selecting an FAQ for the ticket response.
Premium Addon: FAQ - user view shows suggestions while creating a ticket
Premium Addon: FAQ - Settings #1
Premium Addon: FAQ - Settings #2
Premium Addon: EMAIL SUPPORT - Settings configuring support email inbox for incoming tickets and replies
Premium Addon: EMAIL SUPPORT - Incoming email handling options #1
Premium Addon: EMAIL SUPPORT - Incoming email handling options #2
Premium Addon: EMAIL SUPPORT - Incoming email handling options #3
Premium Addon: EMAIL SUPPORT - Inbox Rules
Premium Addon: EMAIL SUPPORT - Multiple Mailboxes
Premium Addon: REPORTS & STATISTICS - Home Screen - you can create hundreds of reports from here!
Premium Addon: REPORTS & STATISTICS - Report chart with filter options
Premium Addon: REPORTS & STATISTICS - Report chart with tabular data
Premium Addon: Canned Responses List
Premium Addon: Canned Responses - agent view while responding to a ticket
Premium Addon: WooCommerce - Adds a GET HELP button right next to each WooCommerce Order
Premium Addon: WooCommerce - The WC order number is automatically attached to every ticket
Premium Addon: WooCommerce - The agent can see all related WC orders and activity for the customer when processing the ticket
Premium Addon: Satisfaction Survey Landing Page
Premium Addon: Satisfaction Survey Configuration Screen Part 1
Premium Addon: Satisfaction Survey Configuration Screen Part 2
Premium Addon: Private Credentials help protect your customers confidential information
Premium Addon: Powerpack - just a small sample of over 50 additional functions
Premium Addon: Powerpack - more samples of over 50 additional functions
Premium Addon: Powerpack - even more samples of over 50 additional functions
Premium Addon: Powerpack - yet more samples of over 50 additional functions
Premium Addon: Remote Tickets - collect tickets from any site with a simple ticket popup form
Premium Addon: Remote Tickets - configure as many remote sites as you like
Premium Addon: Documentation - a beautiful default layout for your user documentation
Premium Addon: Service Level Agreements - help meet your internal and external obligations with due dates calculated for each ticket
Premium Addon: Service Level Agreements - due date calculations take into account work days and other factors
Premium Addon: Service Level Agreements - clearly marked due-dates for each ticket
Premium Addon: Issue Tracking - handle multiple tickets related to the same issue with ease
Premium Addon: Private Notes - add notes to tickets that only other agents can see
Premium Addon: Rules Engine - automate ticket handling and routing with ease
Premium Addon: Rules Engine - more than a dozen conditions to filter ticket actions
Premium Addon: Advanced Time Tracking - Automatic timer
Premium Addon: Advanced Time Tracking - Detailed tracking down to the reply level
Premium Addon: Advanced Time Tracking - multiple time related reports
Premium Addon: Advanced Time Tracking - settings
Premium Addon: Notifications - 3rd party notifications and slack integration
Premium Addon: Notifications - sample email template
Premium Addon: Paid Support - get paid for your tickets via subscriptions or one-time payments
Free Addon: Custom Status and Labels - create an unlimited number of color coded custom status and labels for your tickets
Free Woocommerce Integration: Adds the SUBMIT TICKET and MY TICKET page links to the WooCommerce user dashboard