Plugin / WooCommerce Helpdesk & Live Chat by Richpanel

Richpanel

Changelog

Changelog

2019-10-24 – version 2.2.0
* Update plugin action links

2019-10-18 – version 2.1.0
* Update plugin installation flow

2019-08-30 – version 2.0.3
* Updated URLs in Shipment & Tracking Helpdesk
* Updated Queries in Live Chat
* Made helpdesk plugin compatible with new version

2019-06-01 – version 2.0.2
* Updated Event Names and added User Details
* Improvements to mobile version of helpdesk
* Added animations when transitioning to different screens in the helpdesk
* Added UI improvements to live chat
* Added device tracking & channel tracking in CRM
* Added integration with WooCommerce Shipment Tracking
* See order & shipment tracking details inside helpdesk
* Agents can use order information in live chat & email

2018-04-01 – version 2.0.1
* Subscription Update
* Launched mobile compatible version of the helpdesk
* New and improved customer timelines in the helpdesk
* Converted conversations report in helpdesk
* Track which live chats resulted in a conversion and track them in helpdesk reports

2019-02-01 – version 2.0.0
* Updated Event Structure
* A new improved version of the helpdesk
* Inrtoduced customer survey on live chat and email conversations
* Customer satisfaction reports and surveys in helpdesk
* Filter helpdesk satisfaction reports by star rating and agents
* New and improved live chat messenger
* Conversation list in the live chat view
* Customers can continue live chats on email and vice versa

2018-12-01 – version 1.0.6
* Tracking all product interactions and display inside helpdesk
* Option to route chats to colleagues
* Filter conversations in the helpdesk by tags, user type (customer or visitor) & channels (email or Live chat)

2018-10-01 – version 1.0.4
* Set up chat bots for visitor qualification
* Route live chat to different teams based on responses
* Set a greeting and inrto message in live chat
* Set chat bots in live chat messenger
* Configure live chat visibility based on different urls
* Option to tag colleagues in the helpdesk
* Add private notes that are not visible to customers

2018-08-01 – version 1.0.2
* View and manage different views in the helpdesk
* Leave private notes in the helpdesk
* Configure live chat launcher
* Different live chat appearance for logged-in users and visitors
* Imporvements to mobile comptability of live chat
* CRM reports to track revenues by channel, source, medium, product, coupon, payment methods and more

2018-06-01 – version 1.0.1
* Imrpovements to live chat apperance
* Admin can collect visitor details in live chat
* Set online and offline Chat hours
* Begin live chat only after collecting qualification Details
* Configure live chat widget colors

2018-04-01 – version 1.0.0
* Launched live chat & Helpdesk
* Integration with WooCommerce

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Details Information

Version

2.2.1

First Released

31 Jan, 2014

Total Downloads

1,372

Wordpress Version

4.4 or higher

Tested up to:

5.2.4

Require PHP Version:

5.6 or higher

Tags

Contributors

Languages

The plugin hasn't been transalated in any language other than English.

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